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Albany Park
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FAQ

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Products

Do you have a showroom or a brick and mortar location?

We currently don't have any showrooms or brick and mortar locations. This allows us to keep our costs down so we can offer the great pricing that you see on our site! With that being said, why not just try out our furniture in your own home?! We make it easy with our no questions asked, risk-free 30-day return policy. And with quick, free shipping — the deal is even sweeter!

What is the weight capacity of Albany Park products?

Albany Park products are constructed of high-quality kiln-dried frames and your choice of solid wood or steel legs.


Sofas: up to 900 pounds; Loveseat: up to 600 pounds; Armchair: up to 350 pounds

Do you use flame retardants in your furniture?

No! None of our foam or fabrics contain PBDE (flame retardants) and they are certified to be free of toxic gases. We strive to do what is best for the environment and safe for your home. All of our products are compliant with revised California technical bulletin TB-117-2013.

What is your fabric made of?

Each of our fabrics are made of 100% polyester fiber. This allows our products to last longer and makes them super easy to clean and maintain.

How do I care for my Albany Park?

We recommend that you regularly vacuum and dust the fabric with a microfiber cloth to remove any dust/debris that may cause the fabric to stain/dull.


To clean stains: Dampen the corner of a clean white cloth with water and dab the stained area. Please avoid any strong cleaning chemicals or harshly rubbing the stain out to avoid damaging the fabric. If you're particularly concerned, please consider using Scotchgard to help prevent stains.

Are Albany Park products kid-friendly?

Albany Park products are made with durability and practicality as a top priority. They're a great option for families with young children for a few reasons: our designs are upholstered with easy-to-clean fabrics, all materials are 100% free of harsh chemicals, and their strong frames and legs help keep your furniture safe when little ones are jumping around on them!Some of our products include fully upholstered back and seat cushions that give you the option to flip them over. Check the Dimension & Details section of the product page to confirm if that’s an option. If you're particularly concerned, you can use Scotchgard to help prevent stains.

Are Albany Park products pet-friendly?

Yes! Our fabric is durable and easy to clean, which makes them great for your furry friends. Some of our products include fully upholstered back and seat cushions that give you the option to flip them over. Check the Dimension & Details section of the product page to confirm if that’s an option. If you're particularly concerned, you can use Scotchgard to help prevent stains.

Can I Scotchgard my covers?

Yes! Feel free to use Scotchgard to prevent stains. Please be sure to follow the instructions carefully and start in a small, discrete area before applying to the entire area.

Can I order replacement seat cushions or back cushions?

Yes! We offer both replacement seat and back cushions. Please contact hello@albanypark.com to place an order. To make the process quick and easy, please have your order number ready. You can find the order number on your emailed order confirmation or invoice.

How do I request fabric swatches?

We're happy to send up to 4 fabric swatches to help you with your decision! Please initiate a chat or email us at hello@albanypark.com to request the swatch of your choice.

What is covered under your LIFETIME warranty?

Our products are built to last and we stand by their quality, which is why all of our products come with a lifetime warranty.


For the first 10 years of ownership, we’ll replace your furniture with brand new Albany Park furniture at absolutely no charge to you if yours is defective in workmanship or materials. From year 10 on, we’ll completely repair and re-cover your furniture, or replace your Albany Park furniture, waiving all transportation costs if a manufacturing defect or materials failure is confirmed to exist. For the warranty to apply, the product must have been used for its intended purpose. Products are not covered by warranty if used for commercial purposes or if the defect is due to use beyond normal wear and tear.

What if I need help selecting something that will work in my space?

We are always here for you and happy to help you find the perfect piece for your home that suits your needs best. Feel free to contact our team anytime with questions or even email a picture of your space so we can help you narrow down your options to find something you love.

Are your products commercial grade?

Our products are suitable for commercial use. Please reach out to us at hello@albanypark.com if you have specific commercial suitability questions.

Where are your products manufactured?

We travel all over the world in search for craftsmen that will meet our customers’ needs. We currently work with manufacturers in China and Vietnam. We work closely with every factory to make sure they continue to meet our strict benchmarks for ethical business practices and quality control.

Assembly

How do I assemble my furniture?

Albany Park products are super easy to set up! All you need is 15 minutes — easily secure the arms and back to the base, then attach the legs and add the cushions! No tools needed. Watch our video to see how easy it is!

Can I set up my furniture by myself?

Most people can easily assemble Albany Park products by themselves. That's the beauty of Albany Park! If you need help or prefer to just have someone else do all the work, our partner Task Rabbit is the perfect solution to help you to lift, assemble or maybe just reconfigure your whole living room!

Do I need any tools for assembly?

You don’t need any additional tools! The only tool you use is an allen wrench to tighten the legs, but it’s provided! Click here and watch our videos to see how fast and easy the set-up is!

Ordering & Payment

How can I change or edit my order?

Please send an email to hello@albanypark.com to make changes to your order. But please be sure to request changes quickly since we typically process new orders the next day. Please note that if your order has already shipped, some fees may apply and it may change the estimated arrival date.

Can I cancel my order?

Contact us immediately to change or cancel your order by sending an email to hello@albanypark.com. If your order has not shipped, we will cancel it and issue a full refund, minus a $50 restocking fee. If your order has already shipped, unfortunately cancellation is no longer possible. Once received, you will need to return the product in accordance with our return policy.

What do I do if my furniture does not fit during delivery?

This is highly unlikely! Each piece has a small footprint and can easily be maneuvered prior to assembly! You can find the specific product and box dimensions on each product page under “Dimensions and Details” on the right-hand side. There is also a detailed dimension drawing on each product page to show all the dimensions you could ever wonder about.


Please feel free to contact us at hello@albanypark.com with any additional questions about dimensions or the best way to measure your space. We can also provide the individual piece dimensions (before assembly), which may solve your problem!

Do you offer financing?

Yes! We offer great financing options through our lending partner Affirm. [Click Here]for more details!

How does Affirm work?

Affirm is a great alternative to credit cards when it comes to finance options and it works well with online purchases. Choosing Affirm means that you can receive your purchase right away but you won’t have to pay for it in its entirety upfront. Instead you can pay for your purchase in monthly installments.

I’m not ready for my item, should I still order now or wait?

Yes! We recommend that you still order now to ensure we can ship the item when you are ready. We are happy to hold onto your item until the timing is convenient for you. Please be sure to include the shipping details in your order notes and contact us at hello@albanypark.com as soon as you place your order to ensure we put a hold on your shipment.

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, absolutely safe. Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.

Shipping & Returns

How long will it take to receive my order?

Product pages provide our best estimates for delivery windows. A tracking number will be provided once your order has been shipped for a more accurate estimate with respect to transit time.

How do I know when my order has shipped?

We will email a tracking number as soon as your order has left our warehouse to allow for easy, updated tracking from our warehouse to your front door. Please feel free to contact us with any questions at hello@albanypark.com.

Will I be notified when my furniture will be delivered?

You can track your shipment via tracking number provided once your order has been shipped.

Will I receive all the items in my order at the same time?

We ship your items as they are available. If all of the items on your order are in-stock and ready to ship, then you will receive them at the same time. If an item is backordered or delayed, it will ship separately, at no extra charge. If you’d prefer to have your entire order ship together, please be sure to make that note in your order or email us at hello@albanypark.com to confirm that your order is shipped at the same time.

What if something is missing from my order?

Please contact our team right away at hello@albanypark.com

Can I return an item if I'm dissatisfied?

We take great pride in the quality and comfort of our goods. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order.


In order to offer our great pricing + fast and free shipping we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value. The fee is always capped at $175.


After your returned product is received by Albany Park, we will examine and inspect the product and will make a determination on whether the product is in “like new" condition. If the product is in “like new” condition, Albany Park will accept the return and will credit your original payment method for such product. Refund is subject to applicable return fees.


In the event that an item arrives defective or damaged, please let us know immediately upon receipt and we will make it right. Please note that if we are able to replace the damaged parts of your order, but you decide to return your order instead of receiving the replacement parts, then the order will be treated as a returned order (i.e., full refund, less the cost of return shipping).


For further assistance please send an email to hello@albanypark.com or call our customer service department at 1.800.681.5831

I no longer have the original packaging. Can I still make a return?

We encourage you to keep the product packaging until you are confident your new furniture is right for you. If you no longer have the original packaging, you can still return your order; however, you will need to provide the packaging for return shipping. We do not provide additional packaging for returns beyond what the item is shipped in.

What are the shipping and delivery options?

All Albany Park products are shipped for free to the front door of your building! We deliver to the 48 contiguous states & D.C. Currently we are not shipping to Hawaii, Alaska nor any other country besides the USA.

What if my furniture is damaged during shipping?

No need to stress - we will send you replacement parts or replace the item if necessary. If you notice the packaging or item is damaged upon delivery, please refuse the item from the shipping company and contact us. If you notice the damage after delivery, please take a few photos and send them to hello@albanypark.com within 24 hours of delivery. Our team will assess the damage and find the best way to fix the issue.


Please note that if damages are not communicated within 24 hours after delivery, it will be difficult to claim the damage was due to the transit. Please be sure to inspect your delivery as soon as possible to avoid any possible replacement costs.

I received the wrong product. What should I do?

Please contact our team right away at hello@albanypark.com

Can I schedule my delivery?

Albany Park offers free shipping for all orders. While we're able to provide an estimated delivery date and timeframe, we do not currently offer the option to schedule deliveries.

Can I request a signature for delivery?

If you require a signature upon delivery, please leave a message in the notes upon checkout. We will try to accommodate as much as possible, but some additional fees may apply.

Can I expedite my delivery?

Unfortunately we are not able to expedite deliveries at this time. We will ship your order as soon as it’s available. At that time, you will receive a confirmation email with details to track your order.


If you are moving or have a specific delivery date request, please be sure to email us at hello@albanypark.com so we can do our best to accommodate your needs!

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