Shipping and Delivery
How much does delivery cost?
At Albany Park, coziness comes with free shipping! All our products are delivered for FREE to the curbside of your building, no matter your order's size or value.
How long does it take to ship my order?
Product pages provide our best estimates for shipping and delivery windows. Once your order has been shipped, a tracking number will also be provided for a more accurate estimate with respect to transit time. Please feel free to contact us if you have any questions about a product’s availability before placing your order.
How will my order ship?
All Albany Park products are shipped for free to the curbside of your house or apartment/office building. Your shipping confirmation will provide details for your specific carrier. Please note: special requests beyond ground delivery may incur a fee, such as ferry transportation fees.
How long does delivery take?
Once your order ships, we will provide a shipping confirmation email with a link to track your order and details for the specific carrier. Please note that all delivery dates are estimated and actual delivery times may vary or be subject to change. If your shipment experiences any delays, please feel free to contact us and we’ll be happy to assist further.
Can I schedule the delivery?
You may have the option to schedule delivery depending on the shipping method for your order. For UPS Ground shipments, the tracking link will provide an estimated delivery date; you can also opt to receive shipment notifications from the UPS website. For larger LTL shipments and upgraded delivery, the carrier will call you to schedule a delivery appointment.
What happens if I miss my delivery appointment?
UPS will make up to three attempts to deliver your shipment. For LTL shipments, delivery can be rescheduled; however, a $100 rescheduling fee is required by the carrier.
Can I place my order on hold to be delivered after a certain date?
As long as your order hasn’t shipped, we’re happy to hold it until the timing is convenient for you. Please contact us at firstname.lastname@example.org as soon as you place your order to ensure we put a hold on your shipment. If your order has shipped, we may be able to request a hold with the carrier; however, storage fees may apply.
Can I change my shipping address after I place the order?
Please contact us as soon as possible if you need to make any changes to your shipping address. Shipping fees may apply for address changes made after an order is already in transit.
How can I change / edit my order?
Please be sure to request any changes within 24 hours of placing your order by sending an email email@example.com. For changes requested beyond the initial 24-hour window, restocking fees may apply and estimated arrival date for the order may change.
Can I cancel my order?
Contact us within 24 hours to cancel your order for a full refund by sending an email firstname.lastname@example.org. Orders cancelled after 24 hours, may be subject to a restocking fee of 10% capped at $200. If your order has already shipped, unfortunately cancellation is no longer possible. Once received, you will need to return the product in accordance with our return policy.
If I order multiple items, will they all arrive together?
During checkout, you can choose to have all items in your order shipped together or to ship as each item becomes available.
Sometimes packages can get split up between different delivery trucks/routes, specifically for UPS Ground. Tracking numbers are the best way to get delivery updates for each box shipped, but feel free to reach out to us if you have any questions.
What if something is missing from my order?
Please contact our team right away at email@example.com
What if my furniture is damaged during shipping?
No need to stress - we will send you replacement parts or replace the item if necessary. If you notice the packaging or item is damaged upon delivery, please refuse the item from the shipping company and contact us. If you notice the damage after delivery, please take a few photos and send them to firstname.lastname@example.org within 24 hours of delivery. Our team will assess the damage and find the best way to fix the issue.
Please note that if damages are not communicated within 24 hours after delivery, it will be difficult to claim the damage was due to the transit. Please be sure to inspect your delivery as soon as possible to avoid any possible replacement costs.
Can I return an item if I'm dissatisfied?
We take great pride in the quality and comfort of our goods. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order.
In order to offer our great pricing + fast and free shipping we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don't have the original packaging, the fee is 20% of the paid value. The fee is always capped at $200.
After your returned product is received by Albany Park, we will examine and inspect the product and will make a determination on whether the product is in “like new" condition. If the product is in “like new” condition, Albany Park will accept the return and will credit your original payment method for such product. Refund is subject to applicable return fees.
In the event that an item arrives defective or damaged, please let us know immediately upon receipt and we will make it right. Please note that if we are able to replace the damaged parts of your order, but you decide to return your order instead of receiving the replacement parts, then the order will be treated as a returned order (i.e., full refund, less the cost of return shipping).
I’m having a hard time contacting the carrier to schedule delivery. What should I do?
Please contact us and we’ll be happy to reach out to our freight partner to request an update and get your shipment back on track.
What if my order shipped earlier than expected?
We provide estimated ship dates for each product, but there is a possibility that certain items will become available to ship sooner than expected. So if you are unable to accept a delivery at any point after placing your order, please let us know and we’ll be sure to hold your order until you’re ready to receive it.